Items are shipped within 5-7 business days
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order, by accordance or USPS. Payment for shipping will be collected with the price will be the final price for shipping cost to the customer. We reserve the right to adjust said shipping fees to various locations, destinations at any time, when applicable by us, in our sole discretion.
Transit Time Domestically
In general, our USA shipping is 2-3 first class mail through USPS. This 2-3 days is in addition to the 5-7 business days taken to ship (orders will be shipped sooner than 5-7 days if possible). Therefore, you can expect your package between 7-13 days. All orders must be processed prior to shipment and you can expect a 2-3 day additional wait time per your order while it’s shipping to you.
Transit time Internationally
Generally, orders shipped internationally are in transit for 7- 26 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. The Soulful Empath does not pay taxes prior to shipment and is not legally responsible for paying said taxes or any accrued fees for international shipping or customs. This varies by country, and The Soulful Empath encourage you to be aware of these potential costs before placing an order with us.
Process for parcel damaged in-transit
When an item arrives damaged, the most important thing to do is take photos of the damaged or defective item. Send all photos and your information, order number included to - email@example.com with “Damaged Package” in the subject line.
We proceed to file a claim with the postal service and will promptly get back to you with our plan of action, whether that be sending out a new item, refunding your shipping fee, etc.
Each item is unique and can not be replaced, but an agreeable solution can be discussed.